This Privacy Policy explains how information is collected, used, protected and retained when you use Black Hole AI websites, submit a lead or demonstration request, communicate with an AI assistant, schedule a conversation, or otherwise contact us.
Scope
This policy applies to Black Hole AI lead experiences and related Black Hole Capital Inc. websites and demonstration systems.
Information We Collect
- Name, company and business contact details.
- Email address and mobile telephone number when you provide them.
- Lead form selections, request details, scheduling preferences and other information you voluntarily submit.
- Conversation content you choose to send through text, browser voice or video experiences.
- Source, placement and basic technical information used to operate, secure and troubleshoot the service.
- Consent records, including whether you chose optional SMS updates.
How We Use Information
- Respond to inquiries, lead requests and demonstration requests.
- Qualify, route, schedule and follow up on the request you submitted.
- Provide requested services and customer support.
- Send transactional email or SMS related to your request when permitted.
- Maintain consent, security, reliability, fraud-prevention and operational records.
- Improve the performance and usability of our systems.
AI Conversations
Messages sent to a Black Hole AI assistant may be processed by AI systems to generate a response and support the workflow you requested. Do not submit passwords, payment-card details, Social Security numbers, medical records, or other highly sensitive information unless a specific experience expressly requests it and is designed to receive it.
SMS Communications
If you provide a mobile number and affirmatively turn on SMS updates, you may receive transactional text messages regarding your inquiry, requested demonstration, appointment scheduling, or requested services.
- SMS consent is optional and is not a condition of purchase.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out.
- Reply HELP for assistance.
Mobile Privacy
Mobile opt-in information and SMS consent are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. SMS consent is used to support the communications you requested.
Service Providers and Customer Businesses
Information may be processed by service providers that help us operate the experience and by the business receiving your inquiry. We may also disclose information when required by law or when reasonably necessary to protect our systems, users, or rights.
Retention and Deletion
Information is retained as needed to handle your request, maintain consent and operational records, prevent abuse, resolve disputes, and meet applicable legal or contractual obligations. Demonstration data may be deleted sooner when it is no longer needed.
Your Choices
You may contact us to request access, correction, or deletion of information, subject to applicable law and legitimate retention requirements. You can withdraw SMS consent at any time by replying STOP.
16192 Coastal Highway
Lewes, DE 19958